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Secure Messaging

Our Secure Messaging solution is expertly designed to provide a safe, reliable and cost-effective way to exchange patient information across multiple health providers in organisations of all sizes.

Key features

View and file electronic correspondence against patient records.
Compliant with Australian interoperability and privacy standards including NHSD, SMD, ePIP and HL7 and CDA message and document formats.
Microsoft Word plugin available for letter writing.
Easily track the status of sent and received communications.

More than 40,000 providers use Secure Messaging to securely communicate confidential patient information quickly and reliably.

Access to clear, reliable and secure patient information is an integral part of a functioning healthcare system. Our Secure Messaging solution is expertly designed to provide a safe, reliable and cost-effective way to exchange eHealth records across multiple software vendors in organisations of all sizes.

Secure Messaging automatically delivers correspondence into compatible clinical software solutions, removing the administration associated with maintaining a complete patient record. Operating in the background, Secure Messaging manages the complexities around encryption and decryption.

Announcement

HealthLink acquires Telstra Health’s Argus, Connecting Care and eReferrals Business

Learn more

Subscriptions and support

Are you a current customer requiring support?

Do you need a new Secure Messaging subscription?

Apply for a new subscription

Do you need to renew your Secure Messaging subscription?

Renew your subscription

Additional information

Pricing and subscription
Annual Subscription (effective 1 September 2022)
- $179.30* Full-time practitioner (>6 sessions/3 days p/wk)
- $108.90* Part-time practitioner (<5 sessions/2.5 days p/wk)
Your subscription includes:
- Unlimited helpdesk support via phone, email or remote connection.
- Guided template design for sending with clinical software or Word.
- All software upgrades, patches available online for auto download.
*Per practitioner, per annum. Minimum subscription is for one full-time practitioner. Subscription pricing is capped at 12 full-time practitioners, regardless of practice size.

Click here to apply for a new Secure Messaging subscription

Click here to renew your Secure Messaging subscription

$289.30 installation (fees apply to standard subscriptions only). A fee of $206.25 applies to all migrations and reinstallations of Secure Messaging for reasons outside of Secure Messaging software failure.

New standard installation includes:
- One bonus month in the first year of subscription
- Online training
- Configuration to clinical software and directories
- Installation is completed remotely by our support team
Registration guides

Registration Portal – Existing Customers – quick reference guide 1.2

Registration Portal – Existing Customers initial login – quick reference guide 1.2

Registration Portal – New Customers – quick reference guide 1.6
Compatible software

Secure messaging interfaces with many of Australia’s leading clinical software solutions:

Send and Receive

These clinical software solutions can send and receive via secure messaging directly within the clinical software: Audit 4, Best Practice, BP Allied (Desktop/Cloud), CareRight, Caresys, Clinic To Cloud, Communicare, Coreplus, Direct Control, eAlthLTE, ePractice, Genie, Gentu, GP Complete, Halaxy, Health Track, Houston (VIP), Incisive, JamSoft, Medical Wizard, Medinet, MediRecords, MedTech 32, Monet, My Practice, PathBase, Practice 2000 (SQL), Practix, Promadis, Promed Clinical, Shexie, SmartRooms, The Practice, Zedmed Clinical.

Send Only

These clinical software solutions do not import automatically, however you can still receive a Word Document: Blue Chip, Bossnet, Clinical Computers, Comrad, Ferret, FrontDesk, Impulse, JHealth, Kestral, Locum, Mediflex Clinical, Mediflex PMS, Medilink, Medscope, Mosaiq, NetPodiatry, NetPhysio, NetOsteo, NetChiro, NetOcco, NetDent, Oasis, Optomate, RX Medical (MedWin), TimeMachine2, Viewpoint, Zedmed Office.

Receive Only

These clinical software solutions can receive only: Medical Director Helix.

These clinical software solutions can receive and send via a Word Template: Manad, Profile and SARAH (Residential Aged Care).
Training and support
Remote Support: click to access remote support now

User Guides
Training Videos

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