Key features

  • Adaptable Platform: Supports healthcare services of all sizes and locations, with configuration for specific needs.
  • Enhanced Patient Access: MyHealthAccess offers real-time health info, remote monitoring, communication, and tailored education.
  • Empowered Healthcare Teams: VirtualHealthPortal’s Risk Rated Dashboard aids in patient monitoring, timely interventions, reduced re-admissions, and streamlined tasks.

About Virtual Health Platform

Virtual Health Platform is Telstra Health’s virtual care solution trusted by hospitals and health service, allied care, aged care and community care providers. Drawing on over a decade of experience implementing and scaling virtual care solutions across Australia, the platform is designed to transform traditional care delivery into a digital, automated, and streamlined process that can be easily adopted by healthcare services of all sizes and locations.

Virtual care technology backed by results*:

51 %

Reduction in risk of hospital readmission within 28 days


Day reduction in length of stay from 7.2 days to 4.0 days

$ 3698

Saving on average per admission for healthcare providers

78 %

Reduction in risk of hospital readmission within 28 days for the same diagnosis-related group

* Based on a 2023 study published in the Asia Pacific Journal of Health Management indicated that the provision of our virtual care technology had positive clinical and financial impacts.

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How it works

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A comprehensive provider portal, accessible to the entire healthcare team

  • Risk rated dashboard – Provides clinicians with a complete view of their patient cohort, prioritised by a rules based engine configurable by each healthcare organisation, enabling them to easily identify deteriorating patients and intervene in a timely manner to reduce the risk of hospital re-admissions.
  • Customisable templates – Provide the ability to design and create standardised templates for tasks, health assessments and condition-specific pathways that can be generally applied to monitor a broad range of patients, reducing time spent on administrative processes and realise clinical efficiencies.
  • Single source of patient data – Patient profiles provide a comprehensive view of patient data that include their admitting conditions and comorbidities, active and historical care pathways, task responses, observations, clinical notes and documents, eliminating multiple instances of patient information
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An intuitive and empowering patient portal

  • Accessibility – An intuitive and accessible iOS, Android and Web interface that enables patients to confidently navigate to their scheduled and on demand tasks, clinician communications, appointments and historical data.
  • Proactive patient education – Educational material provided which is specific to the patient and their condition.
  • Omni channel communication – Patients can receive incoming video and/or audio calls from their care team.
  • Connectivity across devices – Integrates with multiple health devices to ffer a seamless Bluetooth connection for biometric data.
  • Tailored branding – Provider branding can be applied to MyHealthAccess to ensure the patient facing application aligns to the healthcare organisation’s brand.

A secure, scalable and interoperable virtual care solution

Hospitals Virtualhealthplatform Accessible


Adheres with WCAG2.1 AA Level accessibility standards and is also easily configurable for multiple languages based on country or region.

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FHIR native, highly interoperable platform

Enables both exchange and storage of data utilising FHIR (Fast Healthcare Interoperability Resources) within a Clinical Data Repository, allowing seamless integration with Electronic Medical Records or other clinical systems.

Hospitals Virtualhealthplatform Terminology Server

Terminology server

Leverages standards-based terminology servers for SNOMED CT, LOINC and other codified terminologies to facilitate the use of standardised code sets for recording clinical data.

Learn more about Virtual Health Platform

  • Use cases

    Virtual Health Platform’s flexible and scalable design allows it to be applied across various use cases and organisations of all sizes,

    Use care examples include:

  • Who is Virtual Health Platform for?

    Virtual Health Platform can support:

    • Community care providers
    • Hospitals
    • Primary health networks
    • Non-government organisations

    This product is not available for purchase by the general public. 

  • Key features and functionality

    • Triage dashboard: provides clinicians with a view of their patient cohort based on a triage category which allows for the prioritisation of care.
    • Observations: comprehensive hospital grade observation module that enables the trending of all observation types.
    • Care pathways: allows the management of the patient’s journey as a pathway which incorporates various templates to enable a seamless onboarding and management of the patient.
    • PREMs/PROMs: ability to capture patient experience and patient reported outcomes while having advanced branching logic that also allows for patient education content.
    • Rules engine: organisation and site-based rules and business processes are available for a seamless experience.
    • Device agnostic: patients can access on iOS, Android and web including leveraged 3rd party biometric devices.
    • Standard based: An open data model based on FHIR and stored in a clinical data repository (CDR).
    • Patient communication: utilising Azure Communication Services (ACS) to manage all communications between the patient and clinicians.
    • Cloud hosted: adopting the latest Azure hosting serverless infrastructure (Kubernetes) allows for high availability, zero downtime and performance for scale
    • Accessibility: adhering to the WCAG2.1 AA Level to ensure solution is more accessible to people with disabilities

Related customer case studies

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