Key features

  • Clinical coordination and collaboration platform.
  • Patient engagement - empower and engage your patients.
  • Integrations with PAS/EMR and other clinical systems.
  • Safety, security and privacy.

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Virtual Health Monitoring supports providers to deliver more efficient and effective care to patients in their home. Learn how we can help support you to connect with your patients, while you support them in empowering their ability to manage their own health and wellbeing.  

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Why Virtual Health Monitoring?

Telstra Health Virtual Health Monitoring is a secure coordination and collaboration platform that connects healthcare providers with their patients. It helps your organisation work smarter by reducing the cost of delivering health and community care services from a distance. It also empowers your patients to be more involved in their care, while keeping family and carers informed, helping to reduce potential anxiety and possible deterioration, whilst giving themselves, their family and friends peace of mind that their health and wellbeing is being managed by their healthcare provider.

Key product benefits

Cost savings

Help deliver high-quality and more efficient care virtually, reducing the need for your staff to travel frequently to visit patients while still providing high-quality support both face-to-face and remotely through user-friendly technologies.

Help increase patient capacity

Full visibility of patient cohort status and progress helps maximise clinical workforce, minimise clinic congestion to increase caseload and also reducing unnecessary readmissions, and improved discharge from hospital.

Help Improve patient experience

Help improve patient safety, and provide faster response to clinical deterioration through near real-time access to observational and patient self-assessment survey data. 

How does it work?

Additional information 

Virtual Health Monitoring supports:

  • Community care providers

  • Hospitals

  • Primary health networks

  • Non-government organisations

Key features

Cross-platform bring-your-own-device (BYOD) solution: can be deployed on compatible smartphone or tablet devices (iOS and Android) owned by a provider or as a bring your own device (BYOD) mobile application

Unmetered data on Telstra mobile network: every time a patient accesses the Virtual Health Monitoring App through a device linked to a Telstra account/SIM, the data is unmetered and they will not incur data charges - even during videoconferencing. 

Robust data security: Virtual Health Monitoring has received Cyber Security clearances in a number of health jurisdictions. All data is hosted within the Telstra-owned data centre in Clayton, Victoria and the Telstra Cloud environment is ISO 27001 compliant.

Simple integration with jurisdictional telehealth networks and/or standards-based videoconferencing systems: Virtual Health Monitoring video conferencing can be used as a standalone platform or can be rapidly integrated with your own telehealth network (by Telstra Health video engineers). The video platform can also be launched from existing standards-based videoconferencing systems to allow a quick connection from any software video endpoint used by healthcare providers.

Simplified video call experience for patients and healthcare providers: we have improved the telehealth experience for both patients and providers; healthcare providers can simply ‘click to launch’ a secure video conference from a variety of screens within the Virtual Health Monitoring portal. All patients have to do is simply ‘accept’ the call.

Key functionality

  • Variety of deployment models from provisioned health kits to using BYO devices of patients.

  • Simple, intuitive and customisable health assessment surveys.

  • Integration with TGA-approved bluetooth-enabled devices.

  • Medication management allowing for patients to self-acknowledge their compliance.

  • Accessible care plan for both patients and healthcare providers allowing for a multidisciplinary care team to support the patient.

  • Secure video conferencing between the patient and clinician.

  • Dashboards to manage a larger cohort of patients and use cases.

Chronic disease management: Remote monitoring of chronic conditions and timely intervention when needed can help improve client prognosis.

Medication management: The safe administration of medications with information and alerts to notify clients when medication needs to be taken.

Wound management: Coordinate remote wound care which connects clients by video to qualified specialists.

Hospital in the home: Provide a virtual healthcare system linking disconnected records to deliver an integrated acute care service in the home.

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