Key features

  • A single view of patient flow information, drawing from inpatient, elective, emergency and other compatible hospital systems.
  • Visibility of near real-time capacity and demand to make informed patient flow decisions.
  • Department and Ward electronic journey boards to help provide visibility of the patient journey from admission to discharge.
  • Clinical task and referral management.
  • Accessible via desktop, mobile, or touch screen journey board.

Solution enquiry

Find out how Kyra Flow  can help improve patient flow in your hospital, optimise patient movement in your outpatient clinics and enhance overall clinical care

1800 HEALTH (1800 432 584) Send message

Why Kyra Flow?

Kyra Flow can improve efficiency and enhance the patient and provider experience.

Traditionally, different hospital departments have used disparate patient systems making communication a challenge, causing silos and leading to inefficiencies across the board. By providing a single source of real-time patient status information, Kyra Flow can help provide hospital staff with visibility of operational information across the entire hospital.

Kyra Flow can also improve efficiency and visibility in the outpatient setting, as well as managing patient arrivals across Emergency Departments, Urgent Care Centres & Surgical. Providing a complete patient check-in and patient flow solution, Kyra Flow can enhance both the patient and provider experience through improved communication, efficiency, and clinic utilisation.

With Kyra Flow you can manage the patient journey from admission to discharge and even connect to the outpatient experience through simple integrations with your existing systems. It can be utilised as a centralised communication platform for teams and wards providing them insight into patient flow pressures and bottlenecks in each department.

Kyra Flow has been trusted by Australian hospitals for over 20 years to help improve performance and efficiency. The modular and flexible design can be customised to help address key challenges and requirements within your health service and enable full visibility of key information for your care teams.

Sub-features of Kyra Flow

Patient Flow Manager

Utilising leading technology, our Kyra platform provides a comprehensive graphical view of all your patient flow information, drawing from your inpatient, elective, emergency, outpatient and other hospital systems. This means you can manage the patient journey within your hospital, from admission to discharge, more efficiently.

Learn more

Queue Manager

Queue Manager is a complete patient experience and patient flow solution designed to improve efficiency and visibility for non & pre-admission services including Outpatient, ED, UCC & Surgical.

Learn more

Key product benefits

Near real-time visibility of capacity and demand

A centralised dashboard helps hospital teams to identify and minimise patient flow delays and bottlenecks and provides a single source of near real-time patient status information.

Improved communications between staff and departments

By enhancing visibility at a ward, unit, service department, hospital or whole of health service level, Patient Flow Manager helps assist with planning whilst minimising duplicate communications, meetings, phone calls, interruptions and manual processes.

Improved compliance with the Australian National Safety and Quality Health Service Standards for accreditation

Functionality, reports and modules within PFM are designed in accordance with the standards, supporting hospitals to standardise care with discharge planning, clinical handover and patient risk management.

Additional information

Hospital setting

Kyra Flow can help your teams to provide a better patient experience with enhanced visibility of the patient’s journey. It can help reduce waiting times through the various transition stages during their care.

Key patient information such as demographics, clinical alerts, allied health referrals and discharge planning is displayed at a glance. Staff can easily see what actions are outstanding to progress the patient in their hospital journey:

●      Waiting for admission from the Emergency Department: Ward staff have visibility of expected ED patients, this can encourage the wards to pull the patient from ED rather than ED having to “push” the patient to the ward.
●      Waiting for admission to ward post-theatre: Ward staff have near real-time visibility of the status of their expected patients; ‘in theatre’, ‘in recovery’ and ‘ready for ward’. Nursing staff can receive automatic alerts via SMS, pager or email to inform them when a patient is ready to be collected.

●      Waiting for transition from Intensive Care Unit to a ward: Ward staff have visibility of expected transfers from ICU. This assists wards to prioritise this transfer and prepare for incoming patients.

●      Waiting for discharge: Clinicians have visibility of discharge planning activities and outstanding tasks that need to be completed to prepare the patient for discharge.

●      Waiting for Pharmacy medications on discharge: Patient Flow Manager can either integrate with the hospital script management system or script information can be captured within the system to provide visibility to staff of the status of the discharge script; ‘requested’, ‘sent to pharmacy’, ‘dispensed’ ‘given to patient’.


Outpatient, Emergency Department, Urgent Care Clinic, Surgical

Providing a complete patient check-in and patient flow solution, Kyra Flow can enhance both the patient and provider experience through improved communication, efficiency, and clinic utilisation.

●      Patient checks-in at an outpatient department kiosk or using a mobile device.

●      Patient arrival time and status is recorded and information is verified. If data is incomplete, the patient is directed to the appropriate area.

●      Patient is provided visual wayfinding information.

●      Patient progress throughout the appointment is tracked by clinical and administrative staff.

●      Patient receives SMS updates on their appointment status.

●      Journey Boards display the appointment status of each patient, allowing departments to call on patients when ready.

●      Patient calling functionality allows staff to call the patient from anywhere in the department.

●      Functionality to capture appointment outcome and rebooking information supports efficient and effective team communication.

●      The Queue Manager QClaim module enables capture of billing information.



Hospital Setting

  • Comprehensive graphical view of patient flow information.


  • Communicating for Safety Standard 6- ISBAR/ISOBAR ward handover reports.

  • Notifications available via SMS, pager, and email.

  • Customised views per user.

  • Supports HL7 messaging.

  • Seamless integration with other hospital source system.


Outpatient, Emergency Department, Urgent Care Clinic, Surgical

  • Supports arrivals for both booked appointments and walk-ins for Services
  • Allows hospitals to configure and manage Services and Multidisciplinary roles against clinic or appointment types, to manage the whole patient journey
  • HL7 messaging and direct data access available
  • Customised views per user and function
  • Seamless integration with Hospital Source systems 

  • Improved compliance with 10:00am discharge KPI. Inpatient Journey Boards give staff visibility of all confirmed and potential discharges for the day and potential barriers to discharge supporting improved discharge planning practices.

  • Reduction in length of stay. By providing all clinicians with near real time visibility of patient status at a glance, including barriers to discharge enhancing multidisciplinary team communication.

  • Increased Estimated Date of Discharge (EDD) accuracy. Clinicians can quickly and easily update the EDD’s directly from the Inpatient Journey Board. Alternatively a  two-way integration between PFM and the hospital PAS can be made available to update EDD, reducing duplication of data entry. 

  • Improved visibility of outlier patients both at a ward and whole hospital level. Automatic flagging of outlier patients via PFM allows for staff to plan and transfer outlier patients back to their home ward. 

  • Reduction in time for Allied Health staff spent on administrative tasks. Through the use of digital referrals, staff can be alerted of new referrals either via SMS, email or pager removing the need for paper-based referral processes. Staff can create electronic worklists to better manage their workload and use reports to capture key performance information such as number of referrals, time taken to action and referrals created on the day of discharge.  

  • Reduction in time for infection prevention nurse consultants spent on administrative tasks. Patients in isolation can be flagged and automatic notifications can be triggered to notify the nurse consultant of new referrals. 

  • Increased compliance with patient information being updated in the hospital Patient Administration System (PAS) in real time. Patient Flow Manager integrates with the hospital PAS, patient information must be updated in real time for Journey Boards, handover sheets and the Bed Management Dashboard to reflect current data.

Kyra Flow has seven optional modules available that offer additional functionality, fully customisable to meet your organisation’s needs:

  • Discharge Planning

  • Medtasker - Mobile communication and Task Management

  • Integrated Nurse Allocation

  • Operational Command Centre Dashboards

  • Pharmacy

  • Pressure Injury Surveillance

  • Theatre

  • Reporting Tool

Depending on the agreed solution, the following Telstra Health integrations are available:

Kyra Clinical (EMR)

Integrating Kyra Flow with Telstra Health’s Kyra Clinical (EMR) offers organisations an enhanced visualisation of the patient journey and communication of key clinical information. 

Telstra Health’s Outpatient Solution
Telstra Health’s Outpatient Solution enhances outpatient journey touchpoints to help improve the patient experience and support flow in and out of your hospital.

HealthNow Mobile App
Secure, convenient and easy to use, the HealthNow app is a digital hub for everything from appointments and contact details to referrals, records and more. It provides access to My Health Record and your key health information.


Product enquiry

Support enquiry

Telstra Health acknowledges the Traditional Custodians of country throughout Australia and recognises their continuing connection to land, waters and culture. We pay our respects to their Elders past, present and emerging.