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Telstra Health, one of Australia’s leading digital health technology companies, has been selected by award-winning not-for-profit aged care provider Whiddon to deliver its residential aged care software solution.
Whiddon provides care across twenty-three residential aged care homes throughout New South Wales and Southeast Queensland, playing a major role in supporting older Australians in regional, rural, and remote communities. This partnership comes at a pivotal time for the aged care sector, as the new Aged Care Act came into effect on 1 November 2025, introducing clearer expectations for providers and strengthening quality standards.
Facing mounting compliance demands, frequent assessments, and expanded documentation requirements, providers are turning to new technologies and care models to stay ahead.
“At Whiddon, we’re dedicated to enriching lives and making a real difference through our commitment to quality care, research, and positive ageing,” said Whiddon’s Chief Operating Officer, Alyson Jarrett. “Partnering with Telstra Health supports our vision for aged care that’s compassionate, personalised, and empowered by technology, enabling our teams to focus on resident wellbeing. This is about strengthening our care model and ensuring our people have the tools they need to continue delivering meaningful, relationship-based care.”
Telstra Health’s Clinical Manager was developed in close collaboration with its clinical excellence team to meet evolving aged care regulations. The solution offers a smart, centralised system that streamlines assessments, care planning, and compliance. With an intuitive, resident-centred design, it enables staff to capture and access information at the point of care, which can help to enhance efficiency, decision-making, and ultimately, care outcomes.
“We’re excited to support Whiddon as they take this important step towards modernising their residential aged care systems,” said Stephen Tuffley, Telstra Health’s Sales, Marketing and Communications Executive. “Every efficiency gained means more time for residents. For providers like Whiddon, who strive to exceed the new strengthened standards and focus on person-centred care, they need more than just software – it calls for a future-ready, robust digital infrastructure.”
Alongside Clinical Manager, Whiddon has also implemented two key Telstra Health residential aged care integrations to further elevate care delivery.
- Message Manager enables Whiddon to quickly and easily communicate with residents’ loved ones to provide a transparent account of care delivery.
- CareKeeper is a simple, user-friendly mobile application allowing care staff to quickly view, action, and record care in real-time, keeping them “present” on the care floor focused on residents.
“We identified the need to modernise our systems to enhance data accessibility and integration, while meeting evolving care and compliance requirements,” Alyson explained. “To achieve a robust, reliable, and future-ready solution, we partnered with Telstra Health to support our broader transformation journey and ensure the delivery of high-quality care across our homes.”
As a digitally mature organisation, Whiddon is continuing to invest in safe, secure, and modernised systems to improve care quality and operational resilience. By leveraging Telstra Health’s expertise and future-ready solutions, Whiddon is building the foundations for a more connected, efficient, and personalised aged care experience – empowering its teams to deliver meaningful, person-centred care in an evolving aged care landscape.