Global Microsoft outage: Service update

Last updated: 12.50pm (AEDT) on 13 November 2026
 

A global Microsoft outage is affecting a number of Microsoft 365 services, including email, for organisations worldwide. 

What this means for you 

Responses to email enquiries may be delayed, and some customers may also notice disruptions to some Telstra Health products and services that rely on impacted Microsoft 365 components. 

 How to contact us 

• Customers and partners: If you’re experiencing addtional issues, please log a ticket via our Customer Support Portal.  

• Media, partners and general enquiries: Please reach us via our Contact us page. Responses may take longer than usual. 

What we are doing 

Microsoft is working to resolve the issue. We have also stood up an incident response team, which is assessing and managing the situation to reduce the impact on our customers. 

Next update 

We will provide a further update this afternoon (13 November 2026). You can also check Microsoft’s service health status page for its latest updates.
 

Thank you, we appreciate your patience.