1. the MyHealthAccess Patient App Terms of Use; and

2. Telstra Health’s collection and handling of any personal information I provide when registering for and using the MyHealthAccess Patient App, in accordance with its Privacy Policy and the Privacy Collection Notice.



a) The Virtual Health Platform Service (Service) is operated by Telstra Health Pty Ltd (ACN 163 077 236) (we, us or our), and provided to our customers who are health care providers (Providers).

b) The MyHealthAccess patient-facing app (the App) is an online health and collaboration platform, accessible via web browser, Android and IOS, that integrates to the Service to enables patients and service users to connect with their Provider in limited circumstances only. You must not use the App in case of emergency or to contact your Provider for the treatment of life threatening conditions, illnesses or injuries. In case of emergency, call 000.

c) In these Terms of Use, any reference to ‘you’ or ‘your’ or an ‘Authorised User’ is a reference to a patient or potential patient (or a permitted family member or carer, subject to any reasonable verification required) of a Provider who:

i. is at least eighteen (18) years old;

ii. has registered to use the App; and

iii. has been issued with an authorised user subscription by the Provider.

d) These Terms of Use set out the basis on which you as an Authorised User are permitted by us to access or use the App. By agreeing to these Terms of Use, or by using this App, you are:

i. representing that you are an Authorised User; and

ii. agreeing to be bound by the Terms of Use.

e) These Terms of Use do not apply to third party software such as the operating system, third party applications or other software not provided by us, even if such third party software is installed on the device you receive from us for purposes of accessing the App (Device). Such third party software is subject to the licence agreement provided by the third party.


a) Access and use of the App is restricted to Authorised Users only.

b) You must ensure that your registration and log-in details (including password) are kept securely. You will be responsible for any access to or use of the App by you or any third parties who use your registration and log-in details (including your family members or carers), whether their access is authorised or not.

c) You must notify us immediately if you have reason to believe the security of your registration and log-in details have been compromised.

d) You agree to provide us with accurate


a) In connection with your access to or use of the App (including by inputting or recording any information, images or other data to or via the App) you must ensure that you do not:

iii. breach any laws, or encourage or assist the commission of any illegal act;

iv. infringe any person’s rights, including intellectual property and proprietary rights, rights of confidentiality or contractual rights;

v. use or access the App for any purpose not permitted or contemplated by these Terms of Use (or otherwise authorised by us) or which is unlawful;

vi. include any material that contains any virus or harmful code, or program that is designed to impair the performance of the App or any device accessing the App;

vii. impersonate any other person;

viii. negatively impact any other users’ ability to access and use the App;

ix. publish or link to malicious content;

x. engage in conduct which is unlawful, defamatory, obscene, threatening, harassing, abusive, slanderous, hateful or embarrassing to any other person, or which will or is reasonably likely to damage our reputation or our services (including the App).

b) You must not:

i. copy, upload, transmit, reproduce, distribute or in any way exploit or commercialise any software, content, technology or intellectual property rights forming part of the App;

ii. reverse engineer, decompile, modify, translate, use for competitive analysis, create derivate works from, disassemble, disable or tamper with any part of the software forming part of the


iii. rent, lease, lend, resell or sublicense your rights to use the App or any content available through the App;

iv. attempt to circumvent any security safeguard or access rights that we use to protect the security of the App and the information and data contained in the App; or

v. provide any third party with access to the App without our prior written permission.

c) You must only use the App as loaded onto your Device by us or as authorised by us for use on othercompatible devices, as notified from time to time by us.

d) You must notify us as soon as possible if you lose the Device or other compatible device on which the App is installed or accessed. We may also allocate your Device a phone number and ask you to provide it from time to time for security and recovery purposes.

e) You will require a valid wireless internet connection in order to use the App and all of the services and apps installed on the Device. We are not liable for any problems relating to your failure to maintain an adequate connection.

f) You agree to comply with our reasonable instructions, directions, policies or procedures regarding use of the App, including these Terms of Use, as notified to you from time to time by us.

g) We or the Provider may change, suspend or discontinue any part of your access to, or use of, the App at any time at our or the Provider’s discretion, and terminate these Terms of Use, without any liability to you. If a change is detrimental to you, you can cease using and delete the App at any time, and deregister your account by emailing us at



By signing up to and using the MyHealthAccess Patient App you have provided, and will continue to provide, Telstra Health Pty Ltd (Telstra Health, we, our or us) with your personal information.

Our Privacy Policy includes important information about how we will collect, handle and hold this personal information. It also includes our contact details if you have any questions or would like to request access to or correction of your personal information. In addition to our Privacy Policy, this Collection Notice provides further (and more specific) information about our collection and handling of the personal information we receive about you:

What personal information will becollected?

We may collect the following types of personal information about you:

– the information you provided when signing up for the MyHealthAccess Patient App, including your name, email address and other contactdetails, and any identification verification information;

– information which is uploaded to the App about you by the healthcare practitioner, professional or organisation that you connect with via the App (Provider);

–  your username(s) and log-in details;

–  your location information (if this is permitted by your device settings);

– details of how you access and use the MyHealthAccess Patient App, and any information or content you provide;

– records of any communications we may have with you.


Why Telstra Health is collecting your personal information?

We’re collecting your personal information for the primary purpose of enabling you to access and use the MyHealthAccess Patient App to connect with your Provider, as agreed between us and the Provider. We may also use it to provide usage monitoring and reports to the Provider, and for any other secondary purposes set out in our Privacy Policy.


What it means if you don’t provide yourpersonal information to us?

If you choose not to provide your personal information, you may be unable to sign-up for or continue to use the MyHealthAccess Patient App.


Who we might disclose this type of personal information to

In order to fulfil the purposes described above, we will disclose your personal information (including your health information) with your Provider or any other entity you connect with via the MyHealthAccess Patient App. We may also need to share your personal information with our contractors and service providers who help us operate our business, on a need to know basis only (and subject to confidentiality requirements). We will take reasonable steps to ensure that all recipients of your personal information abide by the Privacy Act and the Australian Privacy Principles.