Message Manager combines easy to use SMS and email functionality, list management and historical communication records to streamline the resident family communication process. The software helps support open communication in line with the Aged Care Quality Standards by providing residents’ loved ones with a transparent account of care delivery.
Individual, group, or all facility email and SMS messaging means that staff can easily tailor the communication type to families and add attachments depending on the need.
Quick SMS and email messaging helps reduce the time staff spend on trying to get in touch with families through phone calls and voice mails, while utilising a single source of truth for fast access to contact information and lists.
Historical communication records provide a level of visibility which can be drawn upon to help support family queries and increase transparency in line with the Aged Care Quality Standards.
Message Manager has helped Donwood Community Aged Care Services to communicate with resident’s families and friends in an easy to use, efficient format. The software has helped to build stronger relationships between the organisation and resident’s loved ones and help to promote Donwood’s emphasis on supporting resident choice.
In this video we talk with Natasha Wilkinson, CEO at Donwood Community Aged Care Services.
We have a unique footprint of digital health software solutions, including Electronic Medical Records and clinical and administrative software for the hospital, primary care, pharmacy, and aged and disability care sectors. We also deliver platforms that connect clinical information across multiple providers to improve patient care. We provide innovative solutions in health data analytics and new ways to deliver care, through telehealth and consumer solutions.
Our solutions have been developed collaboratively with clinicians and providers to ensure they are fit-for-purpose, enable best practice care, and meet the evolving needs of the healthcare sector.
We are making substantial investments in innovation, research and developing our products, to deliver clinicians and consumers class-leading products that improve the quality, safety and efficiency of care.
Our solutions connect across and beyond our portfolio, linking information to support the delivery of truly integrated care across the healthcare ecosystem.
We maintain rigorous governance and clinical input at scale to ensure our solutions are safe, secure and high quality. We leverage the capability, security and reach of Telstra, Australia's leading technology company.