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Outpatient Solution

Telstra Health’s Outpatient Solution enhances outpatient journey touchpoints to improve the patient experience and support flow in and out of your hospital.

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Outpatient Solution

About the Outpatient Solution

Utilising leading healthcare technology our Outpatient Solution optimises every stage of the outpatient journey; from pre-appointment to the day of appointment and patient follow-up. 

Our solution supports hospitals in improving operational efficiencies and easing cost pressures. Comprised of modules, it can be configured to suit your hospital’s needs and alleviate key pain points.

Key features

  • Patient mobile app: Send key patient information, coordinate and confirm appointments. 
  • Digital queue management: A staff dashboard view of the patient journeys, status and wait times. 
  • Billing integration: integrated process for Medicare claims; removing the need for paper-based data collection.
  • Referral management: Electronic referrals are easily generated from a variety of desktop systems. Manage incoming referrals and easily triage and track referrals electronically.

Our Outpatient Solution can help your hospital

Reduce administrative effort

A seamless digital process supports key administrative tasks including billing information capture and integration to your systems, enabling your staff focus on what matters most: providing better patient care.

Improve clinic management and resourcing

Better visibility of patient flow supports optimised scheduling of appointments at your clinic. Mobile patient check-in helps minimise queues. Ability to send mobile notifications of appointment reminders, delays or changes to manage patient’s expectations and reduce ‘failure to attend’ rates.

Enhance the patient experience

By using the patient mobile app to keep them in the loop with key appointment information and reminders. Wayfinding functionality provided by the app guides patients to the right location for their appointment on the way to, and within the hospital setting. Post-appointment surveys provide your clinic with direct feedback.

Our solution is designed to support hospital outpatient departments in providing a seamless outpatient experience from referral management, appointment management, day of appointment check-in and flow, billing and post appointment follow-up. We are currently supporting a number of hospitals to streamline their outpatient experience including:

  • Austin Health
  • Perth Children's Hospital
  • Sunshine Coast Hospital



Our solution is desgined to be modular, and allows your health servuces to pick and choose the functionality that best suits your requirements. A unique feature of our solution is the patient access it provides to MyHealthRecord via the app, enabling patients to stay on top of their key health information.

In the future, the Outpatient Solution will integrate more of Telstra Health’s digital healthcare capabilities. Additional features coming soon include:

  • Care plan management through the patient mobile app.
  • Ability for patients to send messages, photos or documents securely to the hopital.
  • Medications management through the app.
  • Appointments facilitated via telehealth.
  • Ability to share clinical reports and medical imaging to patients through the app.
  • Augmented reality wayfinding.
  • Integration with health devices for vitals monitoring.

Find out more

Talk to us about how we can help you streamline outpatient services and improve patient flow in and out of your hospital.

Call us direct on 1800 HEALTH

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