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Telstra Health and Medtasker streamline hospital communication

Doctor checking mobile phone

With rising pressure on health services to deliver safe, effective and timely patient care, outdated hospital communication systems are due for an overhaul. 

This is why Telstra Health is working closely with Medtasker to provide an enterprise grade hospital communication and task management platform. Medtasker is available as either an integrated module of Telstra Health’s market leading patient flow platform, Patient Flow Manager, or as a standalone app. It is built on a foundation of international health standards, including Fast Healthcare Interoperability Resources (FHIR) and HL7. 

“Medtasker has been designed by clinical staff to improve patient safety, increase hospital efficiency, and reduce medico-legal risk,” says Dr Andrew Yap, Product & Clinical Director of Medtasker.

As a young doctor, Yap was frustrated by how poorly patient care was coordinated in hospitals. He co-founded the technology start-up in 2014 to provide a software solution that optimises workflows for mobile staff. 

“As an integrated module of Patient Flow Manager, Medtasker strengthens communication, visibility and transparency within hospital administration, enabling the hospital to provide more efficient and effective patient care and resource utilisation” says Kate Burns, Telstra Health Hospitals Product Manager.

Improving patient care 

Historically, hospital communication has been managed via a hodgepodge of pagers, DECT phones, whiteboard messages, post-it notes, unauthorised messaging apps and paper to-do lists– a method proven to be inefficient and which led to unsecure systems that all too often lead to miscommunications, delays in critical tasks being actioned, and overwhelmed staff. 

 “Medtasker’s real time duty directory ensures that the right message gets to the right person the first time. Having Medtasker in place, assists the doctors and admin staff to improve their response rates to clinical deterioration with automated escalations to ensure patients get appropriate care,” Yap says.

Doctors receive tasks on Medtasker via smartphones. With relevant patient information in hand, they can request tasks, delegate tasks to colleagues, receive test result notifications, get second opinions on clinical photographs in a secure and privacy-compliant way, and manage their workload on-the-go. Medtasker integrates with a range of hospital and clinical systems, improving communication not only for doctors and nurses, but also for orderlies, pharmacists and allied health clinicians. 

“Everything is transparent. It encourages teamwork and accountability and assists hospital management to provide patients with faster and safer care,” Yap says. 

Better resource management 

Medtasker’s structured information allows hospital management a clear operational view via real-time dashboards, as well as a full audit trail of communications and historical activities. 

“In just two weeks we’ve already saved over 24 hours of doctor time,” says Dr. Joel Iedema, Director of Medicine at Redland Hospital, Queensland - one of six hospitals across Australia and New Zealand currently using Medtasker.

The billing module allows clinicians to capture billing information directly at the bedside, therefore assisting the hospital in its effort to more expeditiously increase its revenue and ensure that funding is not lost from DVA, WorkCover, transport authorities or private health insurance admissions. 

In addition, Medtasker reduces medico-legal risk by removing the temptation for hospital staff to resort to non-privacy compliant mechanisms, such as SMS or WhatsApp, to share patient information and images. Instead, all such information can be shared and accessed in one centralised, secure space and then uploaded to the patient record as appropriate. 

Proven benefits – reported by hospitals using Medtasker*

  • Over 25% improvement in timely after-hours clinical review 
  • Over 70% decrease in business hours tasks requested after-hours 
  • 24-hour saving of clinician time every two weeks 
  • 4 minute median response time, eliminating the interruption of repeat calls 
  • 90% reduction in after-hours calls to switchboard
  • 100% compliance with national patient identification standards, compared to 10% national average
  • 88% of staff would recommend Medtasker to a colleague

* The above statistics are based on direct feedback provided to Medtasker from Metro South Health and Northern Health.  


To find out more about Telstra Health’s Patient Flow Manager and the Medtasker click here or contact us via email