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Flexibility and Choice

We know you have a life outside of work, and we support flexible working to help you integrate all the things in your life that you’re passionate about. Our Flexible Work Policy encourages you and your manager to discuss options for working flexibly in a way that suits you, help deliver on our business commitments, and provides an amazing customer experience.

We’ve adopted a very broad definition of flexibility, recognising it will mean different things for different people and different work types. We also have leave options that include parental leave, grandparent leave, cultural leave and career breaks.  The recent changes to our Australian parental leave policy is one example of how we want to be the best place for all to work.  We want every parent, regardless of gender, to be able to share caring responsibilities while maintaining their career. Read more>

We encourage our leaders to manage flexible working by checking in with their team members regularly to see what’s going on outside work. We urge our people to trial new ways of flexible working and to take a guilt-free attitude to flexibility, because it improves productivity, engagement and results for customers.

Together, we'll build connections for life