We partner with you to help solve your organisation’s complex problems, and maximise the impact of digital technologies on the care you deliver.

The Australian healthcare landscape is under increasing pressure through a growing burden of chronic disease, along with an increased ageing population that needs more complex care services, and increasing patient and consumer expectations. Challenges in access to care exist in rural and remote settings, and innovative approaches to established issues are needed. Transformation is required across the care continuum, and digital technologies have a significant role to play in addressing these challenges.

At Telstra Health, our Advisory team work with healthcare providers to consider how to use technology to deliver high quality, efficient and effective health services. We use a collaborative, co-design approach, bringing our deep knowledge and experience of health care technology and delivery. 

Our Advisory Services team can offer support across three broad offerings, that complement our existing products and services. 

Digital technologies offer huge potential to support the transformation of healthcare, and to resolve long-standing issues with increasing demand for healthcare, as a result of ageing populations, chronic disease, and increasing expectations.

For providers and policymakers on the frontline, the possibilities for new and different ways of working are seemingly endless, and the number of technologies is growing by the day, however strategic choices regarding where to invest time and resources must be made.

Managing IT in a rapidly changing health care environment has its own set of challenges and requires a distinct capability set that encompasses IT operations, governance, enterprise architecture, cyber security, and project delivery. With clinical care increasingly reliant on technology, effective management of IT in healthcare is critical.

We offer a range of services to support all areas of the value chain including:

·       IT Operating Model

·       Agile Transformation

·       Enterprise Architecture

·       Information Management

·       Cyber & Information Security

·       Cloud Transformation

Delivering high-quality, timely, patient-centred care in a way that is safe, affordable and cost-effective, is a daily challenge for healthcare providers. In addition, patient expectations of service delivery are changing, placing further demands on an already stretched health service.

Digital technologies provide unprecedented opportunities to help improve patient outcomes, and the patient and clinician experience, in a way that is efficient and safe. However, technology alone cannot solve these issues – digital solutions can only deliver real value when they are part of a broader improvement program that re-examines how care is being delivered in a service or setting.

Our team has deep experience in the health sector, having worked with both public and private health clients in Australia and internationally. We leverage this expertise to provide advisory services across digital health strategy and governance, digital health enablement and digitally enabled operational improvement services.

As Australia’s largest health software and technology company, the depth of our knowledge in digital health technology gives us a unique insight into common problems faced across the health continuum, and how to address them. Our clinical, business and technical experts are experienced in organisational and technology strategy development, application and infrastructure assessments, and end-to-end digital transformation.

Our team includes clinicians, ex-hospital c-suite leaders, health care managers, health economists, epidemiologists, data analytics experts and health technology implementation specialists. This enables us to draw from a vast pool of expertise to help solve your complex challenges.

We have a proven track record of working with a wide range of organisations and leaders from across the Australian private and public health sector, and human services. We adopt a collaborative co-design approach so that recommendations we make are pragmatic, feasible and fit-for-purpose.

Digital Healthcare Strategy and Governance

Our team has a wealth of knowledge and expertise that we can draw on to support our clients to help them make the right strategic choices for their business and needs. 

Digital Health Enablement

Our team at Telstra Health know Health IT. We have a depth of knowledge that spans the Health IT Value Chain, that we can share to support our clients to get the most out of their technology, and to help support them in operating more reliable, efficient, and effective IT on a day to day basis. 

Digitally Enabled Operational Improvement

With end to end experience in areas such as redesigning models of care and managing change, we can help support our clients to identify opportunities and design new ways of working for optimising their service delivery. 

Chris Norton

Head of Strategy, Business Development and Advisory Services

Chris Norton

Chris joined Telstra Health in 2019 and is the Head of Strategy, Business Development and Advisory Services. In this role, he leads teams that drive a clear, executable strategy, engage and understand customers problems, and provide advice and solutions which helps make a difference for the industry, the customer and their clients.

Chris is a senior healthcare executive who has 20 years’ experience in the health, pharmaceuticals and life sciences industry across Asia Pacific. Chris’ career has included working in front line care delivery through to Executive Management positions in hospitals, as well as holding senior leadership positions in healthcare consulting with PwC in Australia, New Zealand and South East Asia. Combining first hand industry knowledge and extensive strategy, business development and consulting experience, Chris helps teams to discover, define, and solve their most complex challenges and barriers to efficient and effective healthcare delivery enabled through digital healthcare. Chris specialises in strategy, digital healthcare, health economics, productivity and efficiency and clinical service redesign. Having led teams to implement large scale transformation programs, in particular digital health programs, Chris brings extensive experience and learning from across the health sector to his clients.

Chris is a respected thought leader for the future of healthcare and regularly presents at national and international conferences.

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Elizabeth Willmott

General Manager Advisory Services

Elizabeth Willmott

Liz joined Telstra Health in 2020 as the General Manager of Advisory Services. Liz and her team, work with clients to develop digital strategies and digitally enabled transformation programs to tackle some of the biggest challenges facing the industry, providers and their customers.

Liz is an experienced health care transformation leader passionate about improving health outcomes and the patient experience; and the role technology can play in tackling complex problems in health care delivery. Liz has national and international experience in health care, and she has led projects spanning health care strategy and operations redesign in all parts of the sector – acute, community, primary, and aged care – as both an advisor, and a manager of service delivery and improvement. 

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Chris Norton

Head of Strategy, Business Development and Advisory Services

Chris Norton

Chris joined Telstra Health in 2019 and is the Head of Strategy, Business Development and Advisory Services. In this role, he leads teams that drive a clear, executable strategy, engage and understand customers problems, and provide advice and solutions which helps make a difference for the industry, the customer and their clients.

Chris is a senior healthcare executive who has 20 years’ experience in the health, pharmaceuticals and life sciences industry across Asia Pacific. Chris’ career has included working in front line care delivery through to Executive Management positions in hospitals, as well as holding senior leadership positions in healthcare consulting with PwC in Australia, New Zealand and South East Asia. Combining first hand industry knowledge and extensive strategy, business development and consulting experience, Chris helps teams to discover, define, and solve their most complex challenges and barriers to efficient and effective healthcare delivery enabled through digital healthcare. Chris specialises in strategy, digital healthcare, health economics, productivity and efficiency and clinical service redesign. Having led teams to implement large scale transformation programs, in particular digital health programs, Chris brings extensive experience and learning from across the health sector to his clients.

Chris is a respected thought leader for the future of healthcare and regularly presents at national and international conferences.

Contact

Elizabeth Willmott

General Manager Advisory Services

Elizabeth Willmott

Liz joined Telstra Health in 2020 as the General Manager of Advisory Services. Liz and her team, work with clients to develop digital strategies and digitally enabled transformation programs to tackle some of the biggest challenges facing the industry, providers and their customers.

Liz is an experienced health care transformation leader passionate about improving health outcomes and the patient experience; and the role technology can play in tackling complex problems in health care delivery. Liz has national and international experience in health care, and she has led projects spanning health care strategy and operations redesign in all parts of the sector – acute, community, primary, and aged care – as both an advisor, and a manager of service delivery and improvement. 

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