The Background & Context
The Central Coast has a rapidly growing and increasingly diverse population. By 2031, the region’s population is expected to grow by 15% to over 390,000 people.1 The demographics of the region are also shifting, with the proportion of people aged 55 and over increasing. As a result, the demand for healthcare services across the region is growing.
In response to this shift in demand, CCLHD sought to explore new and innovative models of care to enable high-quality care to continue to be delivered to citizens in a sustainable manner. Observing the success of virtual care programs such as the Royal Prince Alfred (RPA) Hospital’s Virtual Hospital, CCLHD formed a vision to establish a Virtual Care Hub which would deliver high-quality coordinated care to patients through virtual channels.